These qualifications are for people training for or employed in the accommodation and hospitality industries worldwide. They appraise knowledge and skills with an international application from initial accommodation functions to supervision of operations and the services involved; covering all aspects of housekeeping and laundry operations in hotels, institutions and hospitals. Syllabus areas include customer care and personal skills.

Core Units

•  Security Practices
•  Personal Skills
•  Fire Prevention
•  Types of Accommodation Services
•  Planning and organizing the housekeeping service
•  Control in the accommodation environment
•  Cleaning Methods & Procedures
•  Organization of Cleaning
•  Control of Cleaning Equipment, Materials
•  Principles of Design, Décor and furnishings

•  Care of Textiles
•  Occupational Health and Safety
•  Introduction to Laundry operations.
•  Introduction to Textiles I.
•  Plant operational procedures.
•  Care and maintenance of machines and equipment
•  Customer Care
•  Safety at Work
•  Information Technology
•  French/Spanish Language
•  Hotel & Catering Law